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SALES FAQ
- Which credit cards do you accept?
- Can I cancel my order?
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I canceled my order but I haven't received a credit yet,How long do credits take?
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Can I return an item that is damaged, defective, or I
just don't want?
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What happens if the item is not available?
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Why was I charged sales tax on my purchase?
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How long will it take to receive my order?
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Can I have an order shipped to my P.O. Box?
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Can I ship my order to a different address?
- How are shipping charges calculated?
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Why should I get my Microsoft products from CBM?
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Why should I get my next network or upgrades from CBM?
- Does CBM have computers and networks?
-
Is hardware and software available that will allow me to
print blueprints, color posters, maps or a sporting
event calendar?
-
Can I get a discount for quantity purchases?
-
Are products available that would allow me to print
blueprints, color posters, maps or a sporting event
calendar?
-
Why should I buy, lease or rent my next computer(s) from
CBM?
-
How can CBM plan our current and future technology
needs?
SERVICE FAQ
-
What are the advantages to CBM’s Hewlett Packard
warranty for on-site or carry-in service as compared to
the warranty service provided by a catalog, Dell or
Gateway?
-
What is the difference between CBM’s maintenance
agreement and service compared to those of everyone
else?
-
Whom do I contact for service if I have a Hewlett
Packard product that is either in or out of warranty?
-
Can CBM help us understand our network and office needs?
How good is CBM’s service?
-
If I have a problem, do I have to unhook the equipment
and bring it into your repair center?
-
I need a company that has a comprehensive and low-cost
program to assist us with our network, anytime we have a
problem. Does CBM have such a program available?
-
How can I reduce my network costs for support and
service? Does CBM have any special promotions?
-
I know CBM sells, rents, leases and services color laser
copiers, but where should I go if I want to make a few
or an entire project of color copies?
-
If we order a Toshiba, Canon or Hewlett Packard product
from CBM, do we have to set-up and figure out how it
works ourselves?
-
If I ever have a question, comment or problem regarding
my CBM business equipment, how can CBM help me?
-
How does CBM care for my products after the
installation?
If we partner up with CBM, how will we know CBM will be
there to support our technology needs in the future?
ABOUT CBM FAQ
-
How much knowledge and experience do CBM’s System
Engineers have?
-
I’m interested in coming on board with CBM’s service or
sales team. What should I do, and what does CBM offer?
-
What types of guarantees does CBM make on their
products?
-
What advantage is there to shopping on-line at the
gocbm.com web site?
Which credit cards do you accept?
Visa and MasterCard cards are accepted, as well as debit
cards which bear the Visa or MasterCard logo.
Back to
top
Can I cancel my order?
Yes, you can, as long as the item has not been shipped.
If the order is a 'special order', we will attempt to
cancel the order, but cannot guarantee that the
cancellation will be possible. If you do receive an
order that was canceled, accept delivery of the item and
call the Customer Service Center for return
instructions. Back to
top
I canceled my order but I haven't received a credit yet.
How long do credits take?
We submit all requests for credits within 24 hours of
receipt; however, it may take 7-10 business days for you
to receive your credit. You should see this on your next
credit card statement or the following one, depending on
where you are in your billing cycle. Back to
top
Can I return an item that is damaged, defective, or
don't want?
If, within 30 days, you are not satisfied with your
purchase, we will replace the item or provide a credit
for the full merchandise amount, less any shipping
charges.
Merchandise returned without authorization will be
refused, and the carrier will charge you freight in both
directions. To avoid a restocking charge, please return
your merchandise in the original box and packing
materials, including all accessories and the owner's
manual. Do not destroy or discard original packing for
30 days. The value of missing accessories will be
deducted from the credit amount of a return.
Personalized items, software items, and special order
merchandise are not returnable. Refurbished merchandise
can only be returned if damaged or defective. Certain
merchandise may require manufacturer service first,
before return is allowed. Back to
top
What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery
in the vast majority of cases. On occasion, however, an
order may be delayed due to availability or other
circumstances. In the unlikely event there is a change
or delay in filling your order, we will notify you via
phone, postal mail or email. We know that this can be
inconvenient, and we will offer you an alternative that
is appropriate in your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can
wait for the new delivery date, or cancel for a full
refund at any time prior to shipment.
CANCEL your order. We constantly update our computer
system with new information from our vendors. On rare
occasions, new circumstances come to our attention after
the placement of your order. Therefore, we reserve the
right to cancel your order for a full refund at any
time. Back to
top
Why was I charged sales tax on my purchase?
State tax is applied to an item if the sending
Corporation or the shipping vendor conduct business in
the shipping address state. Back to
top
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS
ground is 5-10 days, and promotional items should ship
in 4-7 days. Large items are shipped via common carrier
(trucking company) and may take up to 21-28 days to
arrive. Back to
top
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via
UPS, and a valid street address is needed to ensure
proper delivery. If a P.O. Box is used as a shipping
address, an error message will appear when submitting
the order. We also cannot deliver to A.P.O., F.P.O. or
foreign addresses. Back to
top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out
screen, just replace your address with the address you
want to ship your merchandise to, then continue.
Remember to use a street address, not a Post Office Box,
for any shipping address. Back to
top
How are shipping charges calculated?
Shipping charges vary according to product type and
destination.
All products are shipped via UPS (because they offer
package insurance and excellent tracking software).
Larger items are generally shipped via common carrier,
and require higher shipping rates. Select products offer
an express shipping option. In most cases, this rapid
delivery requires an additional fee. Back to
top
What are the advantages to CBM’s Hewlett Packard
warranty for on-site or carry-in service as compared to
the warranty service provided by a catalog, Dell or
Gateway?
We are the Hewlett Packard Service Center. We have
on-site staff engineers for phone support and on-site or
carry-in service. We also provide on-site installation
and training. Back to
top
What is the difference between CBM’s maintenance
agreement and service compared to those of everyone
else?
CBM takes a proactive approach to service, rather than
just responding to a problem call. Proper preventative
maintenance, adjustments and replacement of parts prior
to a problem will keep your office 100% productive. Call
CBM at 1.800.452.COPY (regional toll free number
long distance charges apply.) for further details. Back to
top
Whom do I contact for service if I have a Hewlett
Packard product that is either in or out of warranty?
CBM is your complete Hewlett Packard service center for
all Hewlett Packard products that are in or out of
warranty. We have over 36 years of experience in
providing outstanding service. Contact us at
1.800.452.COPY (regional toll free number
long distance charges apply.). Back to
top
Why should I get my Microsoft products from CBM?
With special education and special government pricing,
why pay more?
We have Windows 2000 Certified Engineers
on staff; complete installation and support will always
be professionally performed. Back to
top
Why should I get my next network or upgrades from CBM?
Beyond offering quality hardware products from IBM,
Compag, Lexmark and Hewlett Packard, we provide
comprehensive support programs such as Catastrophic
Disaster Recovery protection, proactive protection on
all your hardware, and complete and professional
software support. Who else can offer what CBM can? Back
to Top
Does CBM have computers and networks?
CBM has a complete line up of servers, workstations,
PC’s and network software like Novell, Unix, NT and
Windows 2000 to install in your home, small office, or
large corporation. We offer complete and comprehensive
needs analysis, installation, training and support from
start to finish.
Back to
top
Is hardware and software available that will allow me to
print blueprints, color posters, maps or a sporting
event calendar?
Yes, CBM has a complete line of systems that can make
black and white or spot color blueprints, full color
posters, color or spot color maps, and color sports
schedules for a special lease price of $99.00 per month.
Call 1.800.452.COPY (regional toll free number
long distance charges apply.) for details. Back to
top
Can CBM help us understand our network and office
needs?
Our complimentary consulting staff will analyze current
and future needs with a comprehensive budget report and
productivity chart that will ensure complete protection
from network failure. Back to
top
How good is CBM’s service?
With over 36 years of experience and knowledge, with
Canon, Toshiba, Hewlett Packard, Lexmark, IBM, Compaq,
Unix, Novell and Microsoft products, you can rely on our
knowledge and experience. Back to
top
How much knowledge and experience do CBM’s System
Engineers have?
All of CBM’s System Engineers are network-qualified with
applicable certification in their service specialty. For
example, one of our engineers has over 100
certifications and 26 years with CBM. This allows
customers to have a long-term relationship and quality
service that other companies cannot match. Back to
top
If I have a problem, do I have to unhook the equipment
and bring it into your repair center?
No, we have System Engineers in every part of Cambria,
Blair, Somerset, Bedford, Indiana, and Westmoreland
counties. They repair equipment at your site when a CBM
maintenance agreement protects your equipment.
Back to
Top
Can I get a discount for quantity purchases?
When you place orders for toner, you get a quantity
discount for each additional quantity you order up to 5
units; plus, you earn service points that can be
redeemed for printer, fax and computer repairs. You can
also place a service call on-line. Back to
top
Are products available that would allow me to print
blueprints, color posters, maps or a sporting event
calendar?
Yes, CBM has a complete line of systems that can make
black and white or spot color blueprints, full color
posters, color or spot color maps, and color sports
schedules for a special $99.00 per month. Call
1.800.452.COPY (regional toll free number
long distance charges apply.) for details. Back to
top
Why should I buy, lease or rent my next computer(s) from
CBM?
Because you get more value. First, it’s a commercial
grade system, instead of a consumer product. It includes
a free 3-year warranty, local service, free surge
protection up to $30,000, on-site installation and
training (valued at $150), free local internet services
and free CBM startup kit and software – all for a low
$47.58 per month. Call 1.800.452.COPY (regional toll free number
long distance charges apply.) with any questions
or for more information on CBM’s terms & conditions and
special purchase price. Back to
top
How can CBM plan our current and future technology
needs?
With our state-of-the-art network support system at CBM,
we can monitor each customer with computerized reports
which provide us with information on outsource needs,
upgrade analysis, and the complete demographics of your
business. Call 1.800.452.COPY (regional toll free number
long distance charges apply.) .Back to
top
I need a company that has a comprehensive and low-cost
program to assist us with our network, anytime we have a
problem. Does CBM have such a program available?
Yes. CBM has a new 3-part Network Support Agreement, at
a reduced cost, that can be used for updates, phone
support or any problem you might have on your network
from hardware to software. It covers it all. Back to
top
How can I reduce my network costs for support and
service? Does CBM have any special promotions?
Yes. When you buy toner cartridges from CBM for
printers, copiers and fax machines through our web page
(gocbm.com), you get a great price to start with and/or
free shipping, plus you earn service points for FREE
SERVICE on any of your printers or faxes. Back to
top
I know CBM sells, rents, leases and services color laser
copiers, but where should I go if I want to make a few
or an entire project of color copies?
CBM has now launched a public color copy center at our
647 Franklin Street
location. Come in and make one to
thousands of copies, and we can assist you or you can do
them yourself. With half the overhead cost that print
shops and retail office products stores have, plus
factory trained system engineers on site at CBM, we
offer convenience and the highest quality and cheapest
color copies at CBM. Call or stop in for the details on
the most current and sophisticated color copies
available.
Back to
top
If we order a Toshiba, Canon or Hewlett Packard product
from CBM, do we have to set-up and figure out how it
works ourselves?
We pride ourselves on professional installation,
training, set-up and removal of any old, unwanted
equipment. CBM’s proactive philosophy of professional
installation, training and follow-up training is
designed to maximize the customer’s knowledge of CBM’s
equipment. This service will allow you to optimize the
productivity and quality of your business. Back to
top
If I ever have a question, comment or problem regarding
my CBM business equipment, how can CBM help me?
With a fully trained customer care staff, CBM strives
for 100% customer satisfaction. Test us with any or all
of your needs. Customer care is our #1 priority. Call
CBM at 1.800.452.COPY (regional toll free number
long distance charges apply.) . Back to
top
How does CBM care for my products after the
installation?
CBM offers a completely automated service and support
dispatch system, comprehensive service and support for
software packages, and a large inventory of supplies and
parts that allow our completely mobile system engineers
to provide the best care for CBM’s products. CBM is your
complete technology store. Back to
top
If we partner up with CBM, how will we know CBM will be
there to support our technology needs in the future?
Like our slogan “Service at your door since 1964” says,
CBM has been in business providing quality products and
support in our region for over 37 years. With a powerful
Dun & Bradstreet ration of BA2, partnering up with CBM’s
technology resources is the right business decision now
and in the future. Call 1.800.452.COPY (regional toll free number
long distance charges apply.) .Back to
top
I’m interested in coming on board with CBM’s service or
sales team. What should I do, and what does CBM offer?
CBM offers a complete training program on-site and
through the manufacturers they represent. CBM offers a
family atmosphere with an aggressive compensation plan,
401K, health, dental and eye plans, paid vacation, auto
expense and an opportunity to be part of a growing and
exciting field. If you are interested in growing with
CBM, call 1.800.452.COPY (regional toll free number
long distance charges apply.) . Back to
top
What types of guarantees does CBM make on their
products?
CBM offers customers equipment of only the highest
quality from manufacturers like Canon, Hewlett Packard,
Compaq and more. This allows us to offer guarantees such
as CBM’s and Toshiba’s “Quality Commitment Guarantee’,
which provides coverage of up to 5 years on products.
Call 1.800.452.COPY (regional toll free number
long distance charges apply.) , and ask for more details on CBM’s
guarantees.
Back to
top
What advantage is there to shopping on-line at the
gocbm.com web site?
When you shop on-line at gocbm.com, you can receive
special discounts, service points towards free service
and/or free shipping. In addition, you can contact us at
gocbm.com and request a service call. Back to
top
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